Shipping policy

1. Shipping Destinations

We currently provide shipping services only within the United States. All orders must include a valid and complete delivery address within the United States. We do not currently ship to any other countries or regions.

Please note that our shipping destinations indicate the areas where we accept orders and provide delivery services. They do not mean that products are shipped from warehouses located within the United States. All orders are dispatched from overseas warehouses and delivered to your designated U.S. address after international transportation, import customs clearance, and subsequent delivery procedures.

To help ensure that your order can be processed and delivered smoothly, please provide accurate recipient information at checkout, including the recipient's name, street address, city, state, ZIP code, and telephone number.

2. Shipping Fees

We offer shipping services based on the merchandise value of your order, according to the following rates:

• Orders below $80: A standard shipping fee of $8 applies.

• Orders of $80 or more: Free shipping is available.

Shipping eligibility is determined by the order amount and shipping information displayed at checkout. Before submitting your order, please review the order summary to confirm the merchandise value, applicable shipping fee, and final amount payable.

3. Taxes and Duties

We use a shipping arrangement under which we cover applicable import taxes, duties, and customs clearance charges. From the time you place your order until the products are delivered to your designated address, the amount payable shown at checkout is the final order amount you are required to pay.

Product prices include applicable taxes, customs duties, and import-related charges. Any import duties, import value-added taxes, and other applicable customs clearance charges associated with international transportation will be handled and covered by us or our logistics partners.

We or our designated logistics partners will handle the required import formalities and customs clearance procedures. Under normal circumstances, you will not need to pay additional customs duties, import taxes, or other cross-border customs clearance charges when your package clears customs or is delivered.

Please note that you are still required to pay the merchandise amount and any applicable shipping fee explicitly listed on the order page at checkout. Under normal shipping procedures, we will not ask you to pay carriers or customs authorities additional import taxes or duties that we are responsible for covering.

4. Order Processing Time

After an order is placed, it typically takes 1–3 business days to process. This process includes verifying order details, picking items in the warehouse, packaging products, preparing the order for dispatch, and handing it over to the international shipping carrier.

Order processing time is calculated separately from transit time. Once an order has been processed and handed over to the carrier, the package enters the international shipping, customs clearance, and subsequent delivery stages.

During peak sales periods, public holidays, or other exceptional circumstances, warehouse processing may take slightly longer. When planning for delivery, we recommend allowing time for both order processing and the estimated transit period.

5. Shipping Time

Products are dispatched from overseas warehouses and travel through international transportation, arrival in the United States, import customs clearance, and subsequent delivery before reaching the address specified in your order.

Under normal circumstances, the estimated transit time is 5–10 business days. This period begins when the order is handed over to the shipping carrier and does not include the 1–3 business days required for order processing.

Actual transit times may vary due to international flight and transportation arrangements, import customs inspections, carrier operations, weather conditions, holidays, or other factors beyond our reasonable control. Customs authorities may conduct routine inspections in accordance with applicable regulations, which may cause customs clearance or delivery to take longer than expected for some orders.

The shipping time stated above is an estimate and does not represent a guaranteed delivery date. We will monitor order status based on the available tracking information, but we cannot fully control the actual progress of international transportation, customs processing, or carrier delivery operations.

6. Shipping Carriers

We select appropriate shipping carriers based on the order, delivery address, shipping route, and available logistics resources. International transportation and delivery may be handled by international shipping providers such as FedEx, UPS, and DHL Express, or by other suitable logistics partners depending on actual operational arrangements.

The carrier and shipping method used will depend on the logistics service assigned to your order. As shipping routes, capacity arrangements, and available logistics resources may change, we do not guarantee that every order will be delivered by a specific carrier.

During the shipping process, packages may pass through multiple transportation stages. Relevant logistics partners may handle international transportation, coordinate import customs clearance, and complete delivery to the designated address. Tracking records and update times at each stage depend on the systems used by the relevant carriers.

7. Order Tracking

After your order has been dispatched, you will receive an email containing the relevant order and shipping information. Tracking information may allow you to check the package's transportation progress, customs clearance status, and delivery status. The information displayed depends on the data provided by the carrier.

You can also visit the "Order tracking" page on our website and follow the instructions to check your order status using your order number and email address or telephone number.

Please note that tracking information is provided and synchronized by the relevant carrier's system. Tracking records may not update immediately after a package leaves the warehouse, is handed over for transportation, arrives at its destination, or clears customs. A lack of new tracking updates over a short period does not necessarily mean that the package has stopped moving.

If your tracking status remains unchanged for an extended period or displays unusual information, please contact us using the contact details at the end of this page and provide your order number so that we can verify the information and assist with follow-up.

8. Responsibilities and Delivery Risk

International shipping involves multiple logistics stages. Transportation and delivery progress may be affected by routine customs inspections, carrier operations, weather conditions, holidays, and other circumstances beyond our reasonable control. We cannot guarantee that packages will arrive within the estimated timeframe when delays arise from factors beyond our reasonable control, but we will assist with follow-up within reasonable limits based on the available shipping information.

Please ensure that the delivery address and contact information provided at checkout are accurate and complete. If an incorrect or incomplete address or inaccurate recipient information results in a failed delivery, delay, or returned package, the handling process may depend on the carrier's policies and the circumstances involved. Customers are responsible for the accuracy of the information they provide.

When the shipping carrier confirms that a package has been delivered to the address specified in the order, the order will generally be considered delivered. If you have not received your package but the tracking record shows it as delivered, please contact us promptly so that we can verify the delivery record and assist with an investigation.

If a package is lost, damaged during transportation, or affected by another shipping issue, we will follow up based on the specific circumstances and the results of the shipping carrier's investigation. Where necessary, we may ask you to provide order information, photographs of the package's exterior, or other materials that can help us verify the issue. Any subsequent handling will depend on the actual investigation results and the applicable after-sales policy.

9. Delivery Inspection

When receiving your package, we recommend checking that the outer packaging is intact before accepting delivery. If you notice visible damage, signs of opening, or other irregularities, we recommend informing the delivery personnel at the time of delivery and, where permitted by the carrier, requesting that the condition be recorded.

If you discover damaged products, missing items, or other order-related issues after accepting delivery, please contact us within a reasonable time after discovering the issue. Include your order number and relevant photographs or a description of the problem so that we can verify the circumstances and assist with resolution.

Please retain the original packaging, shipping label, and any relevant materials, as these may help us verify the transportation circumstances. The appropriate handling process will depend on the type of issue, the investigation results, and the applicable after-sales policy.

10. Contact Information

If you have questions about shipping destinations, shipping fees, order processing times, transit progress, import customs clearance, or package delivery, or if you need assistance with a shipping issue, please contact us using the information below.

To help us verify your order and follow up on the shipping status, please provide your order number and briefly describe the issue when contacting us.

Address: 7951 E 139th Ave, Brighton, CO 80602, US
Phone: +1 (303) 591-8274
Email: solutions@grandhomeeu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)